When Death Occurs

The overwhelming feelings of despair, disbelief, shock, and numbness caused by the passing of a loved one cannot be conveyed by mere words. Even when the death is expected, the pain that loss brings can still be devastating.  In truth, no one is completely prepared for the death of someone close to their heart.

During this difficult time, there are decisions to be made immediately, arrangements to be coordinated, and a lot of things to be considered for your loved one’s final farewell. We understand how this may feel overwhelming, especially with the grief you’re feeling over the loss. Please know that we are here to help and support you. 

On this page, we’ve put together helpful information to guide you through this process.


If your loved one passes away while under the care of a facility — such as a nursing home or a hospital — staff from the facility will contact you and notify appropriate authorities themselves.

If death occurs at home while under hospice care, call the representing hospice office or hospice nurse and they will provide guidance regarding the appropriate steps to follow. Often times the hospice nurse will contact the funeral home on your behalf. 

If the death occurs at home or at a workplace, or if no one was present at the time of death, you will need to contact your local authorities such as the police, sheriff, or EMT service before moving the deceased to another location. The authorities will follow necessary procedures in contacting the deceased’s personal physician or coroner, depending on the situation. When the authorities or the physician/coroner are ready for the deceased to be transported, they will contact the funeral home on your behalf. 


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In this section

Grief Support

Funeral Etiquette

When Death Occurs

Social Security Benefits

Frequent Questions

Local Resources

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